The new iPhone 13 Pro Max comes with a distinct feature called Face ID. Where it uses the iPhone user's face to unlock the phone. The Face ID feature uses the true depth, dual front cameras provided with the iPhone as the basic instrument for this feature. It also emits an infrared laser to convert your distinct and unique facial features into geometrical and mathematical data for the iPhone.

Face ID is a very complex technology, and users might often misinterpret one of its features as an error in the technology. Here are some common issues regarding the iPhone’s Face ID feature.

Face not recognized

Face ID is not available at the moment

Move the camera a bit lower/higher

Upon Unlocking iPhone directly takes me into Passcode and not Face ID

These common issues, however, have some home remedies which may work for your iPhone. These fixed attempts are risk-free and do not risk damaging your phone.

Check if your face ID is on for iPhone Unlock. Go to: Settings > Face ID and Passcode

if you use a screen protector make sure it doesn’t obstruct the front camera in any way.

Make sure you are facing the camera and nothing is covering or obstructing between your face and camera region

Restart your phone. Make sure there is no dirt or your front camera lens is not foggy

Update your iOS to the latest version

If your phone doesn’t unlock with Face ID, instead prompt with a passcode. The reasons may be:

User might be wearing a face mask while opening the iPhone

The user may have just restarted the device

The phone has not been unlocked in more than 48 hours

The passcode has not been used to unlock the phone in the last 7 days

The device has not been unlocked with face ID in the last 4 hours

The iPhone has a remote lock on and is away from a safe space

If a user fails to unlock the device after five unsuccessful face ID unlock attempts

If at Face ID set up, your iPhone shows or tells you to move the device lower or higher. Chances are that the Device does not support face ID at all

If your iPhone 13 Pro Max Face ID problems can’t be categorized and sorted by the above-mentioned issues and fixes, you may just need to take it to an extremely diligent iPhone technician to deal with Face ID issues. Here at ifixit bd, we have dedicated and experienced technicians who specialize in issues regarding your iPhone 13 Pro Max. ifixit bd is located in four different locations across Dhaka, Bangladesh. We provide the best service regarding your iPhone. We offer service benefits like no one else. Like:

Free Diagnostics

Quick Repair Service on Applicable issues

30-days service warranty on selected services

Money-Back guarantee

So to avail of the specialized services that we guarantee no one can provide in context to iPhone 13 Pro Max Face ID and any other iPhone issues, visit your nearest ifixit bd service point today!